If you are interested in working at Blue Diamond Solutions, please send a cover letter in the body of your email to careers@bluediamondcloud.com.
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Senior Engineer
Key Responsibilities
- Analyze complex IT business needs presented and recommend technical solutions; solve basic and complex IT malfunctions and performs troubleshooting
- Coordinate local area computer network activities, including back-up tapes, establishing, installing, specifying system requirements, and maintaining network users, user environment, directories and security
- Develop skills and knowledge to stay current with upcoming technology
- Perform analysis of network needs and contribute to design of network architecture, integration and installation
- Maintain network hardware and software, including servers, peripherals, network nodes, terminals; implement WAN connectivity to meet requirements
- Understand and ensure that the computer system platform provides sufficient computing resources to deliver the desired level of business performance
- Assists with establishing controls for systems access and security
- Conducts user training on an as-needed basis for clients and staff
- Hardware and software setup and other miscellaneous in-house setups
- Coordinates third party maintenance for network hardware, software and services Support the network department in an administrative function during downtime for activities such as network department customer care calls, offering network services to clients,
- Other duties as assigned
Minimum Requirements
- 3+ years of hands on network and computer troubleshooting experience
- Strong project management skills. Demonstrates ability to manage complex projects and tasks
- Microsoft Network Systems Engineer and Cisco Certification highly desired
- VMware Certification highly desired
- Citrix certification highly desired
- Experience/Training with LAN/WAN design, maintenance and support; firewalls, backup, MS Office and Antivirus
- Available to work after hours, weekends, or whenever necessary
- Ability to perform & speak with complete professionalism
- This position is located in our Pine Brook office but candidate will be responsible for in-house technology support as well as travel to client locations as well. Must have reliable transportation. Travel includes mileage reimbursement benefits
Skills & Abilities
- Strong communication and problem solving skills
- Strong customer service background
- Detail-oriented with excellent verbal, written and interpersonal communication skills
- Must be detailed orientated and adept at resolving customer challenges in a professional manner
- Ability to multitask between multiple activities and operate under difficult situations
- Ability to work and thrive in a team environment and have excellent follow-up and communication
Network Engineer
Key Responsibilities
- Offer innovative approaches and ideas for testing our products (web, mobile, services)
- Understand the inner workings of our system in order to produce in-depth testing
- Conduct functional and manual testing of new features, bug fixes, existing functionality, and usability
- Assist in the replication and follow-up of issues reported from customers and end-users
- Diagnose, report, track and resolve quality issues timely and efficiently
- Assist with deployments/production support
- Take ownership of the QA servers/environment including testing Database scripts and test data
- Work in a fast-paced agile environment, able to handle multiple projects with changing priorities and expectations
- Analyze the performance test results and compile a summary report
Minimum Requirements
- 3+ years in unit/functional/behavioral testing on Windows
- Experience with virtualization technologies (we use: Citrix, Hyper-V, VM)
- Experience monitoring network, memory, disc, and processor
- Experience with Java Script, CSS, HTML, HTTP, session cookies and web frameworks like JQuery
- Proficient in testing web applications across various browsers and in conjunction with various browser diagnostic tools
- Experience with load testing tools
- Experience with Cisco routing
Skills & Abilities
- Highly self-motivated, detail oriented, hardworking, an innovator, and proactive in finding solutions
- Strong analytical, critical thinking, and troubleshooting skills
- Ability to research and solve problems independently and quickly
- Ability to recognize when escalation is necessary
- Desire to learn and leverage exciting new tools and techniques in order to test better, faster, stronger
Project Manager
Key Responsibilities
- Manage (plan, monitor, and control) multiple projects across the IT Engineering Group; with a focus on milestones/deadlines, deliverables, budgets, resources, and key stakeholder relationships
- Define project scope and objectives. Must have a strong understanding of IT project lifecycle and application of industry standard project methodologies in the area of software engineering and integration projects
- Manages cross-functional strategic projects (3-4 major projects + smaller projects) of high complexity and visibility within the organization.
- Strong status reporting and management of expectations
- Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews, and escalating functional, quality, timeline issues appropriately
- Recommends and takes action to direct the analysis and solution of problems
Minimum Requirements
- Microsoft Office Applications; Word, Excel, PowerPoint
- Project coordination experience
- Solid MS Project skill is required
- Conversant in technology
- Possess strong written and oral communication skills
- Must be highly organized
Skills & Abilities
- 3-5 years direct experience in overseeing IT projects and following project methodologies
- College degree, or equivalent work experience, in computer science, information systems, or computer engineering
Inside Sales
About The Job
Established Office Equipment Company, specializing in Copier, Fax, Scanner, Printer, Phone Systems, and IT Services for Commercial & Industrial markets, seeks a part-time, experienced Telemarketer who is dedicated, reliable, and self-motivated. This Business to Business position requires part time office presence to set appointments for our outside sales professionals.
Key Responsibilities
- Place calls using contact database to identify key contacts at target companies and seek detailed qualification information to generate leads for outside sales
- Report daily, weekly progress against goals
- Effectively relate to clients especially when problem solving
- Effectively look for opportunities to maximize earning potential while upholding a high standard of professionalism
- Previous experience making a minimum number of dials per day a plus
- Sell to company decision makers and overcome objections
- Document activities in database
Skills & Abilities
- 2-4 years telephone sales experience required
- Bachelor’s degree preferred
- Proven success in outbound telemarketing experience a plus
- Experience working in a high volume inbound and outbound call center
- Exceptional verbal and telephone communication skills
- Strong multi-tasking and organizational skills
- Strong written, analytical, and interpersonal skills
- Proactive in problem solving with an emphasis on attention to detail
- Thorough working knowledge of Microsoft Office Suite 2010
- Works by the three Ps: punctuality, persuasion and persistence
- Handles rejection well
- Must be able to demonstrate data entry skills, product knowledge, and closing skills.
- People-oriented, customer-focused, and self-motivated
- Able and willing to learn computer functions
- Must be able to meet goals for appointments
- Able to work in a team environment
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[space height="20"]Part–time Inside Sales position with no nights or weekends
Executive Assistant
Key Responsibilities
- Answer and direct phone calls, relay messages to employees within the office
- Prepare correspondence, documents, and presentations
- Draft client proposal and contracts utilizing established templates
- Coordinate and issue monthly billing
- Schedule meetings between upper level management and business partners
- Book travel reservations as requested
- Meet and greet office visitors
- Support customer issues by collaborating with telecommunication providers and ensure prompt conflict resolution
- Place and track telecom orders and commissions
- Manage company social media presence with regular updates
- Maintain stock of office and maintenance supplies
- Provide general administrative support
Minimum Requirements
- Bachelor’s Degree a major plus
- At least 1-2 years administrative assistant work experience
- Proficient with Microsoft Office Applications: Word, Excel, PowerPoint, Outlook
- Must be highly organized and detail-oriented
- Possess strong written and oral communication skills
- Knowledgeable of administrative and clerical procedures
- Knowledgeable of computers and relevant software applications
- Ability to plan, prioritize, and multi-task
- Experience working in a telecommunications and information technology (IT) office environment preferred
Receptionist
Key Responsibilities
- Answer telephone, relay messages to employees within the office
- Meet and greet office visitors
- Provide general administrative and clerical support
- Sourcing, provide general and administrative support as relayed by corporate human resources
- Schedule building meetings
- Prepare correspondence and documents
- Mail sorting
- Point of contact to employees for all safety procedures and guidelines are being followed
- Other duties as assigned
Skills & Abilities
- Bachelor’s Degree a plus
- Knowledge of administrative and clerical procedures
- Knowledge of computers and relevant software applications
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